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COVID – 19

Here are all the details you will need for your appointment

WHAT TO EXPECT

  • Please wait outside to be greeted by your stylist, please maintain 2m social distancing from other clients

Stay at home if you are feeling unwell and showing signs of COVID – 19

  • Have you had the recent onset of a new continuous cough
  • Do you have a high temperature (we will check this on arrival)?
  • Have you noticed a loss of or change in sense of taste or smell?
  • Come alone were possible we no longer have inside waiting space
  • Arrive on time, if you are early you will have to wait outside, if you are late we may refuse your service
  • Wear a face covering at all times (don’t worry if you forget yours we have spares 50p)
  • Refreshments will be available in disposable cups, please do not bring food or drink to the salon
  • Magazines have been removed please feel free to bring your own 
  • Payment now strictly cards only

CANCELLATION POLICY

Every appointment that is booked at Mirror Mirror is exclusive to the client this means you will get the stylist/therapist full time and engagement, You can cancel for free more than 24 hours before your appointment.

You will receive a booking confirmation when you make your appointment this will have on it all the information you need regarding your appointment, please read through it carefully.

24hours before your appointment you will be emailed or receive a text to confirm your appointment, this is simply a system put in place so we know you will definitely be attending your appointment.

Please make Mirror Mirror aware if you need to cancel or reschedule your appointment at least 24hours before. Any changes done to your appointment after that time will result in an invoice for the full amount of the appointment cost sent to the email address and phone number provided.

Failure to pay the invoice will result in you being unable to make future appointments at the salon until this is paid.

 

SKIN TESTING

Mirror Mirror and the freelance team have a strict skin testing policy. Please speak to your freelance stylist / therapist about skin testing prior to any chemical service.

  • You will be skin tested following Wella guidelines
  • You must arrive on time for your skin test appointment 
  • Wait outside to be greeted by your stylist/skin test will be performed outside 
  • You will apply your test to the crook of your elbow so please wear a short sleeve top if possible

All-new colour/tint clients will need a skin test 48 hours before their appointment.

After your first appointment, you will not need a skin test before each colour/tint appointment.

However, you will need a skin test if:

• You are taking medication to treat allergies (you will have to come off the antihistamines 48hours before your skin test and stay off them till 48hours after your appointment)

• You are wanting to change your colour or brand at all.

• You have had a tattoo, henna, or permanent makeup since your last appointment.

• You haven’t had a colour appointment in the last 3 months.

• You haven’t had a skin test in the last 12 months (even if you have been having your colour done in this time)

• You have had any type of allergic reaction since your last appointment.

• You have started any new medication since your last appointment.

• You or anyone in your house has had COVID 19, had to self-isolate or had COVID symptoms.

• You have had your COVID vaccine.

Please contact the salon if you need  a skin test before your appointment on 01539564007

PRIVACY POLICY

This privacy notice explains how Mirror Mirror and its freelance team look after the personal information you give us or that we learn by having you as a client and the choices you make about marketing communications you agree we may send you.  This notice explains how we do this and tells you about your privacy rights and how the law protects you.

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Topics:
  • What information we collect about you
  • How information about you will be used
  • Marketing
  • Employment
  • How long your information will be kept for
  • Where your information is kept
  • Access to your information and correction
  • Cookies
  • Other websites
  • Changes to our privacy notice
  • How to contact us

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WHAT INFORMATION WE COLLECT ABOUT YOU

We collect information about you when you book an appointment for a service or treatment, visit the salon for a service or treatment, buy a product or apply for a job, whether contact is online, on paper, by email or over the phone.

The information you give us may include your name, address, email address, phone number, relevant history which may suggest that a service or treatment should not go ahead or certain products should not be used (e.g. allergies, pregnancy, medical conditions, medication), payment and transaction information, IP address and CVs.

For clients under the age of 16, we will only keep and use their personal information with the consent of a parent, carer or guardian.

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HOW INFORMATION ABOUT YOU WILL BE USED

In law, we are allowed to use personal information, including sharing it outside the salon or with our freelance team members, only if we have a proper reason to do so, for example:

To fulfill a contract with you i.e. to provide the service or treatment you have requested and to communicate with you about your appointments
When it is in our legitimate interest i.e. there is a business or commercial reason to do so, unless this is outweighed by your rights or interests
When you consent to it: we will always ask for your consent to hold and use health and medical information and photographs.

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We will therefore share your information with

Providers of our salon / barbershop software system www.shortcuts.co.uk
Suppliers of our website www.carneand.co.uk

Our Freelance Team

We have rigorous data protection and security policies in place with all our suppliers.

[Some of the people working in our salon/barbershop are self-employed.  Where software systems and reception facilities are shared, our self-employed colleagues will have access to your information.] The information provided by yourself will remain the property of Mirror Mirror, therefore if a stylist leaves they will be required to re gain your information using their own GDPR policy documents.

We will not share your information with any other third party without your consent except to help prevent fraud, or if required to do so by law.

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MARKETING

We would like to send you information about products and services which may be of interest to you.  We will ask for your consent to receive marketing information.

If you have consented to receive marketing, you may opt-out at a later date.

You have the right at any time to stop us from contacting you for marketing purposes or giving your information to third-party suppliers of products or services.  If you no longer wish to be contacted for marketing purposes, please contact info@mirror-mirror-salon.co.uk

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EMPLOYMENT

The information we collect about employees, the purposes it is used for, and who it will be shared with is set out in our employment contracts and employee handbook.

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HOW LONG YOUR INFORMATION WILL BE KEPT FOR

Unless you request otherwise, we will keep your information to contact you for a maximum of 1 year from your last visit to the salon/barbershop.

After a year we will delete all your personal information, except for your name, relevant client history (e.g. allergy test records which we keep for 4 years), and financial transactions (which we are obliged to keep for 7 years).

Information about unsuccessful job applicants will be deleted after four months.

See our data retention policy for further information, including employee data.

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WHERE YOUR INFORMATION IS KEPT

Your information is stored within the European Economic Area on secure servers provided by www.shortcuts.co.uk . Any payment transactions are encrypted.  Sending information via the internet is not completely secure, although we will do our best to protect your information and prevent unauthorised access.

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ACCESS TO YOUR INFORMATION AND CORRECTION

You have the right to request a copy of the personal information that we hold about you.  This will normally be free, unless we consider the request to be unfounded or excessive, in which case we may charge a fee to cover our administration costs.

If you would like a copy of some or all of your personal information, please contact info@mirror-mirror-salon.co.uk

We want to make sure that your personal information is accurate and up-to-date.  You may ask us to correct or remove information you think is inaccurate.

You have the right to ask us to object to our use of your personal information or to ask us to delete, remove or stop using your personal information if there is no need for us to keep it.

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E-NEWSLETTERS

We email e-newsletters to inform you about products, services, and treatments provided by our salon / barbershop.  You have the opportunity to unsubscribe from e-newsletters at any time.

E-newsletters may contain subscriber tracking facilities within the actual email, for example, whether emails were opened or forwarded, which links were clicked on within the email content, the times, dates, and frequency of activity.  We use this information to refine future email campaigns and provide you with more relevant content based on your activity.

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CHANGES TO OUR PRIVACY NOTICE

We keep our privacy notice under regular review and we will place any updates on this webpage.  This privacy notice was last updated on 01/01/21

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HOW TO CONTACT US

Please contact us if you have any questions about our privacy notice or information we hold about you:

By email info@mirror-mirror-salon.co.uk
Or write to us at Mirror Mirror, 8 Beetham Road, Milnthrope, Cumbria, LA77QR

You also have the right to complain to the Information Commissioner’s Office.  Find out on their website how to report a concern: www.ico.org.uk/concerns/handling

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Data retention

Data retention policy

This policy sets out what information Mirror Mirror holds, how long we hold it for and when it will be deleted.
It also covers the procedure to follow regarding data requests.
Information held by us
How long is personal data held for?
Where is personal data held?
How is personal data deleted?
Access to personal information, correction and deletion

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INFORMATION HELD BY US

We hold personal information about:

  • Clients
  • Former clients and prospective clients
  • Employees
  • Job applicants
  • We also hold information about financial transactions relating to these eg services or treatments provided, products bought, payroll information.

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HOW LONG IS PERSONAL DATA HELD FOR?

We aim not to hold personal data longer than necessary.
Unless requested by an individual, the following types of data will be held for the periods shown below, after which it will be securely deleted or destroyed:

TYPE OF INFORMATIONRETENTION PERIOD
Client general records12 months
Client health records4 years
Financial transactions, invoices and supplier details7 years
Employee records, contracts of employment, changes to terms and conditions, annual leave, training recordsWhile employment continues and up to 7 years after employment ends
Payroll and wage records including PAYE, income tax, national insurance, sick pay, redundancy payments7 years from the financial year-end in which payments were made
Maternity records3 years after the end of the tax year in which the maternity pay period ends
Job applications (unsuccessful)4 months after notifying unsuccessful candidates
EmailsOne year from the end of the month in which they were received or sent unless a longer period is relevant as above.  Emails to and from ex-employees or contractors will be deleted within 2 weeks of them leaving unless these form part of the employment record – see above.
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WHERE IS PERSONAL DATA HELD?

Personal data about clients, financial transactions and employees are held on our secure salon software system which is backed up every day or held in secure electronic files electronically which can be accessed only by Salon owner/ Manager.
Paper records are held in a locked cabinet or in secure archive storage.

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HOW IS PERSONAL DATA DELETED?

Personal data is permanently deleted in accordance with the retention periods listed above from:
Salon software system
Electronic files
Emails
Paper records, which are securely shredded.

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ACCESS TO PERSONAL INFORMATION, CORRECTION AND DELETION

For a copy of our privacy policy email info@mirror-mirror-salon.co.uk
All requests for access to personal information will be handled by salon owner / manager
Responses to requests will be made within 30 days.
All information relating to the individual will be compiled into a report and collected from:
Salon software system
Financial transactions
Emails
Other electronic records
Paper records (where applicable)
Date completed 15/03/21